Shipping & Return

Shipping Information:

Welcome to Vigolix We are committed to providing you with a seamless and reliable shopping experience. Below, you will find detailed information about our shipping policies and procedures.

Free Shipping on all the orders of $100

Shipping Methods and Delivery Times

At Vigolix, we offer several shipping options to suit your needs:

Standard Shipping

Delivery Time: 5-7 business days

Cost: Calculated at checkout based on weight and destination

Expedited Shipping

Delivery Time: 2-3 business days

Cost: Calculated at checkout based on weight and destination

Processing Time: Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.

Tracking Information: Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

Shipping Restrictions:

P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical street address for delivery.

Restricted Items: Some items may be restricted from shipping to certain locations due to local regulations. If your order includes a restricted item, we will contact you to arrange an alternative solution.

Shipping Rates:

Shipping costs are calculated at checkout based on the weight of your order and the shipping destination. We strive to offer competitive rates to ensure you receive the best value for your shipping needs.

 

Lost or Damaged Packages:

In the rare event that your package is lost or arrives damaged, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible and ensure you receive a replacement or refund.

 

Frequently Asked Questions

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to the carrier’s website where you can track your package.

What should I do if my package is delayed?

If your package is delayed, please check the tracking information provided. If there are any issues or if the delay is prolonged, contact our customer service team for assistance.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been dispatched.

Thank you for shopping with Vigolix!

 

Contact Information:

Email: [email protected]

Address: 176 Cityside Park Ne T3N1P2 Ab Calgary, Canada

Feel free to reach out to us via email or phone, and we’ll get back to you as soon as possible. Thank you for choosing Vigolix!